Bi-Lingual Technical Service Advisor
Peachtree City, GA US
We are working with a client to find a Bi-Lingual Technical Advisor. This position provides advanced troubleshooting and problem resolution to end users, service technicians and distributors via telephone. Uses expert mechanical, HVAC/R and commercial ice and refrigeration knowledge to provide technical solutions for all past and present products lines. Advises customers on preventative maintenance and configuration adjustments to improve product performance and customer satisfaction.
Applies advanced diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures. Documents all resolutions in the computerized call system for future reference.
Actively listens to customers, probes for clarification, and reviews diagram, drawing and schematic for highly complex technical problems.
Works with Manufacturing, Service Parts and Engineering to secure technical manuals and alternative parts for existing and discounted products.
Facilities classroom training for field service technicians. Reviews the inter-working of equipment as well as solution for common problems and failures.
Coordinates warranty related technical problems with Customer Service Reps.
EDUCATION & EXPERIENCE
Associates or Technical degree and a minimum of 5 years of ice machine repair experience with or an equivalent combination of education and experience. Requires well-rounded knowledge of the operating principles of HVAC and/or refrigeration. Ability to read and interpret blueprints, drawings and system diagrams. Ability to speak and write both English/Spanish fluently.
KNOWLEDGE & SKILLS
Skills, abilities, or special licenses needed to perform the job (software, professional certifications, drivers’ license, languages, etc.)
Strong communication skills and be able to effectively communicate technical issues both in English/Spanish language.
Ability to understand and interpret advanced written technical information both in English/Spanish.
Knowledge of design techniques, tools and principles involved in production of precision technical plans, blueprints, drawings, and models.
Works predominantly on the manufacturing floor. May be exposed to heat, electrical and mechanical hazards, noise, solvents, dust, dirt, fumes, contaminants, cold, noise, vibration, etc.
Climbing, stooping, kneeling, lifting, pulling, pushing and ability to move material weighing up to 40 lbs
Ability to use of hand tools, power tools, gas torches and measuring instruments
Ability to read blueprints, technical manuals and use measuring equipment
Requires standing for prolonged periods of time
If you feel you are a fit, email your resume to confidence to Michael Page at email@example.com and note job#2164.