Manager, Patient Experience

Atlanta, GA 30301 US

Job ID: 2646 Position Type: Other

Manager, Patient Experience

Take your passion for excellence in patient care to the next level in this leadership opportunity!

  • The Manager of Patient Experience functions under the direction of the Director of Patient Experience.
  • Responsible for strategic development and initiation of all patient experience efforts. Leads service excellence councils and committees, plans, develops, implements and evaluates all service excellence efforts for the campus.
  • Ensures collaboration and coordination of the following efforts for the campus: Inpatient Satisfaction, Outpatient Satisfaction, Emergency Department Satisfaction and Ambulatory Surgery Satisfaction.
  • Works closely with the leadership team and medical staff to ensure a thorough understanding and commitment to continuous improvement in the patient experience.
  • Analyzes patient satisfaction data, trends concerns, ensures concerns are responded to appropriately.
  • Maintains all budgetary and human resource activities for the team whom this person leads.
  • Ensures compliance to regulatory requirements for responses to patients’ grievances.

Required Minimum Experience:

  • Minimum 3-5 years’ service excellence or related healthcare leadership experience. Skilled communicator and able to influence positive change. Experience and know- how preferred in leading effective service excellence programs in a healthcare setting.

Required Minimum Skills:

  • Strong organizational skills and experience in assessing processes and implementing organizational improvements. Strong customer service, negotiating and crisis management skills, as well as communication and publication presentation skills. Proficient in MS Word, PowerPoint, and Excel. Ability to work in a fast-paced team environment.

Required Minimum Education:

  • Bachelor’s degree in Healthcare Administration, Business Administration or clinical field of study. Master’s degree preferred or 3+ years of leadership experience.

We have the best benefits in town!

They include a pension fund; you are fully vested in just 5 years!

We are actively interviewing. Please call Ina Phillip at 770-433-2220.

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