Technical Service Advisor
West Coast City, CA US
Looking for a new challenge, travel, manager third party MRO's? Then this is your opportunity! You can live anywhere in the country, working out of your home office, There is travel involved meeting customers.
Provide Technical Service support from a Home Office environment to Technical Service Department, End-Users, Field Techs as needed. Oversee in-field assembly of high end cooking suites. Provide Field Technical Training and Sales Support Training as required throughout the U.S and Internationally.
Solve electro-mechanical, electrical and gas field issues. Travel on a monthly basis, up to 50%.
Provide Technical Product Training and Functionality Training to Field Service Techs and Third Party MRO's and all company representatives.
Work to ensure customer satisfaction, provide on going travel to improve overall field support competencies.
Interact with customer support, sales, marketing and senior management to continually evaluate and improve product support channels.
Be considered at the Primary "go to" subject matter expert for the company via phone and in the field.
Will respond to service calls, troubleshooting, and direct other parties in corrective actions and repairs.
This is a hands-on opportunity while in the field. Summarize all monthly activities regarding on-site investigations, problems encountered and accomplishments.
Develop Project Schedules, formulate yearly training schedules.
Work with warranty central documenting all customer assistance and troubleshooting of equipment.
Evaluate third party support for all warranty resolutions.
Oversight of on-sight installation of equipment for high-end cooking equipment projects.
Qualifications: AS, BS degrees preferred, but will consider non-degrees hands-on Service Professionals with relevant work experience with commercial foodservice equipment, refrigeration, and gas orelectric will only be considered.
Minimum travel 25% to maximum of 50%
Must have foodservice equipment experience to be considered.
Only qualified candidates should submit resumes to Ted Agins for consideration