Corporate Director Clinical Risk and Patient Relat
Leesburg, FL 34748 US
Under the direction of the VP CQO, the Director of Clinical Risk & Patient Relations - The Corp Director, Clinical Risk and Patient Relations is responsible for the supervision and ongoing development/improvement of the medical center's clinical loss prevention programs and activities, including risk identification and evaluation, regulatory compliance, patient relations, quality/safety/organizational improvement/risk initiatives, and risk-focused education. Related functions include: Supervise the patient relations program and staff, facilitating and enhancing relations between patients, family, visitors, and the general public with the Medical Center and its affiliated organizations, physicians, team members/leaders, physicians, and auxiliary; Oversee onsite regulatory/accreditation survey activities, e.g., AHCA, DCF, DOH, and The Joint Commission, preparing and/or approving post-visit plans of correction and monitoring implementation/problem resolution; Communicate/collaborate with UFHCF Claims Manager in timely identification and investigation of potentially compensable events. Advance risk management by maintaining open communications and productive relationships with internal and external customers.
o Graduate Degree (Preferred) or in process
o Bachelor’s Degree
- FL-licensed Registered Nurse or other clinical licensure (required), FL- Licensed Healthcare Risk Manager (required)
Special Skills/Qualifications/Additional Training
o Must be able to read, write, speak and understand English.
o Computer literacy including working knowledge of Microsoft Office applications, able to learn/use MIDAS reporting system; excellent interpersonal skills. Risk Management experience in a health care setting preferred. Knowledge and ability to perform RCA/FMEA. Must be able to lead team meetings and set up objective goals that are measurable for Performance Activities related to Risk Management. Ability to present data in a usable to format; able to teach and speak to various audiences relative to clinical risk management and patient safety.
Team Members Supervised
- Risk Manager and RN Risk Manager, Patient Representative and Volunteer Patient Representatives
To Learn More Contact
Juli Van Der Meulen