Technical Service Manager

Long Island, NY

Employment Type: Permanent Position Type: Technical Service Jobs Job Number: 31581

Job Description

EQUIPMENT DISTRIBUTOR seeks a bright, highly motivated Technical Service Manager to join their team in the Bronx market. In this role, you manage the Field Service Technicians, Installers, Cleaners, Ice Delivery Drivers, and Refurbishment Personnel to provide customers with accurate and friendly information regarding the coordination of various service and maintenance schedules. Enjoy great pay in fun atmospheres – restaurants, hotels, offices, warehouses – wherever ice machines are needed. If you are mechanically skilled, enthusiastic, and able to forge lasting relationships among internal and external customers, we want to hear from you. A technical service background and refrigeration would be a big plus. Responsibilities:

  • Lead, Manage, Coach, and Mentor the department.
  • Build a scalable department by implementing processes and procedures in adherence to the Easy Ice operating system.
  • Create and maintain a preventative maintenance schedule
  • Displays extensive working knowledge of industry standards and practices, including product details and company services offered
  • Coordinate work order schedule with Technicians and customers
  • Responsible for ensuring technicians are following SOP
  • Responsible for technician’s yearly performance reviews
  • Monitors department issues and client complaints to define patterns and work to lessen those recurring issues
  • Maintain inventory and parts that the Field Technicians use
  • Manage equipment refurbishment ensuring work is completed to the standard
  • Follow up with customers regarding maintenance satisfaction as well as auditing work being done to ensure all standards are being met and maintenance work is carried out effectively, correctly, and thoroughly
  • Responsible for ensuring all parts are returned and submitted for warranty on schedule
  • Offers exemplary customer service, including maintaining customer relationships and ensuring repeat customers by upselling products and services and taking care of any customer concerns or complaints quickly and professionally
  • Maintain and monitor metrics for Service, PM, and Refurbishment processes
  • Assists with or performs administrative tasks
  • Other duties as assigned

Qualifications:

  • High school diploma or equivalent required.
  • Customer-facing solid skills as well as strong phone skills and the ability to project a pleasant tone
  • Team oriented
  • Self-starter
  • Troubleshooting
  • Detailed oriented and high level of accuracy delivered
  • Proficient in Microsoft applications
  • Ability to perform effectively in a fast-paced environment
  • Ability to handle stress and resolve problems quickly
  • Strong organizational and time management skills
  • Ability to learn our client's protocols and procedures
  • Strong command of the company’s policies and procedures
  • Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer’s experience
  • A desire to continually increase your knowledge of the industries we serve; and, the products, services, and processes our company can produce
  • Exhibit good decision-making, analytical problem-solving, and excellent organizational abilities
  • Communicate clearly and professionally, both verbally and in writing, and possess excellent interpersonal skills
  • Must have the sufficient visual understanding to be able to work, for prolonged periods of time, on a computer monitor

Benefits:

  • Company Vehicle & Cell Phone
  • Excellent Medical/Dental/Vision/Group Life
  • 401k Company Match
  • PTO and Holiday Pay
  • Tuition Assistance
  • Fitness Membership Reimbursement
  • Provide all Tools needed to complete the job

If you live in the area or seek to relocate to greater Long Island, reach out to Craig Wilson immediately by uploading your resume today!

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Meet Your Recruiter

Craig Wilson

Craig Wilson, CFSP (Certified Foodservice Professional) has spent a career in business startups, acquisitions, and globalizing commercial and industrial equipment and supplies businesses. His industry credits include President/CEO Rational USA, VP Corporate Development The Middleby Corporation, and NAFEM Board of Directors. Mr. Wilson has owned the commercial foodservice recruiting business of American Recruiters since 1999, and has been the number one producer and number one franchisee since 2001.

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