SUMMARY OF POSITION

The Director of Surgical Services Department leads the perioperative team by focusing on safe patient care while effectively managing operations. The Director of Surgical Services has 24/7 responsibility for their departments.

MAJOR RESPONSIBILITIES

SERVICE

• Accurately identifies real/potential problems affecting the service and implements solutions with follow-through and communication.
• Actively participates in service, departmental, and hospital-wide committees as assigned, providing ongoing communication to those one represents.
• Advances the customer experience in Surgical Services. 

PEOPLE

• Coaches subordinates by providing feedback; constructive critique of work; facilitates individual development plans; and documents their job performance.
• Adheres to all Human Resource policies.
• Effectively communicates departmental, organizational, and industry information to staff.
• Facilitates evidence-based employee engagement practices.
• Effectively builds strong relationships and networks to deliver upon organizational and department goals.
• Participate in employee and patient rounding Identifies and mentor potential future leaders

QUALITY

• Enforces standards of care for surgical services and develops processes to measure and ensure consistent compliance.
• Develops, implements, and evaluates an ongoing surgical services program that assures quality patient care consistent with the Hospital's mission.
• Monitors compliance with regulatory, accrediting, and hospital policy, environmental, patient, and personnel safety
• Oversees a PI program that consistently monitors and evaluates critical aspects of care.
• Responsible for the department’s operational excellence by ensuring the delivery of quality services in accordance with applicable policies, procedures, and professional standards.

• Follows the Hospital Exposure Control Plans/Bloodborne and Airborne Pathogens.
• Enforces safe procedural site and patient verification policy
• Monitors and responds to quality event reporting

FINANCE

• Supports new program strategies and/or program enhancements which would expand patient services.
• Develops, prioritizes, and defends a capital equipment request.
• Is responsible for the fiscal management of the department; assures proper utilization of the organization’s financial resources.

GROWTH

• Advances the growth agenda for Surgical Services.
• Strives to become the OR of Choice for physicians, patients, staff, and payers in the community they serve

COMMUNITY

• Demonstrates a poised and confident demeanor that reassures others and commands respect within the organization and the community.
• Develops and builds strategic internal and external networks.

QUALIFICATIONS FOR DIRECTOR OF SURGICAL SERVICES

EDUCATION & EXPERIENCE

• Bachelor's degree required
• Master's degree MHA, MSN, MBA, or related field preferred
• 3+ years of experience in Surgical Services, preferably OR nursing required
• 3+ years of experience in a leadership role preferred
• Or equivalent combination of education and/or experience

LICENSES, CERTIFICATIONS, & TRAINING

• Currently licensed as a registered professional nurse in the state in which he or she practices, in accordance with law and regulation required
• Certified Nurse Operating Room (CNOR) preferred
• Certified Surgical Services Manager (CSSM) preferred